PRIVACY POLICY
At Chateque, we value your privacy and are committed to protecting your personal
information with the highest standards of care, confidentiality, and security.
This Privacy Policy explains how we collect, use, store, and protect your
information when you visit our website, place an order, or interact with our brand.
By using this website, you acknowledge and agree to the practices described in
this Policy, in accordance with the applicable laws and regulations of the United
Arab Emirates.
Information We Collect
To provide a seamless and personalized shopping experience, we may collect
certain personal information, including:
• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction details
• Order history
• Device, browser, and IP information
• Website interaction and browsing activity
Information may be collected when you:
• Make a purchase
• Create an account
• Subscribe to our updates
• Contact our customer care team
• Browse or interact with our website
How We Use Your Information
Your information is used solely for legitimate business purposes, including:
• Processing and delivering your orders
• Providing customer care and support
• Communicating regarding purchases, deliveries, or inquiries
• Enhancing your shopping experience and website functionality
• Maintaining the security and integrity of our website
• Preventing fraudulent or unauthorized activity
• Complying with applicable legal and regulatory obligations
We are committed to handling your information responsibly and respectfully at all
times.
Payment Security
All payments are processed through secure and trusted third-party payment
providers. For your protection, we do not store full payment card information on
our servers.
Sharing of Information
We may share limited personal information with carefully selected third parties
strictly where necessary for business operations, including:
• Delivery and logistics partners
• Payment processing providers
• Technology and website service providers
• Government authorities or regulatory bodies where legally required
We do not sell, trade, or rent your personal information to third parties for
marketing purposes.
Data Protection
We implement appropriate technical and organizational safeguards designed to
protect your information against unauthorized access, misuse, disclosure,
alteration, or loss.
While we strive to use commercially acceptable means to protect personal
information, no electronic transmission or storage system can be guaranteed to be
completely secure.
International Transfers
In certain circumstances, your information may be processed or stored outside the
United Arab Emirates by trusted service providers operating under appropriate
confidentiality and data protection standards.
Cookies & Website Technologies
Our website may use cookies and similar technologies to enhance website
performance, personalize your experience, and better understand user interaction
with our platform.
You may choose to disable cookies through your browser settings; however,
certain website features may function less effectively as a result.
Retention of Information
We retain personal information only for as long as reasonably necessary to fulfill
the purposes outlined in this Policy or to comply with legal and regulatory
requirements.
Your Rights
Subject to applicable law, you may request to:
• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information where legally permissible
• Withdraw consent for certain communications or processing activities
Requests may be submitted through the contact information provided on our
website.
Third-Party Websites
Our website may contain links to external websites or services. We are not
responsible for the privacy practices or content of third-party platforms.
Updates to This Policy
We reserve the right to amend or update this Privacy Policy at any time. Any
updates will be published on this page with the revised effective date.
Governing Law
This Privacy Policy shall be governed and interpreted in accordance with the laws
of the United Arab Emirates
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your
personal information, please contact us via chateque.chateque@gmail.com
Thank you for placing your trust in Chateque. We are dedicated to preserving the
privacy, confidence, and experience of every client who chooses our brand.